Public Service transportation vehicle Sacco MetroTrans East Africa Limited has opted to self suspend matatu operations to conduct sensitization programs among its staff, drivers and conductors, hours after the National Transport and Safety Authority suspended the operating licenses for Super Metro, another public service transportation Sacco.
In a Thursday, March 20, 2025, notice to the pulic, MetroTrans announced that they will be suspending their services on Saturday, March 22, 2025, and apologized for any inconveniences caused.
“Dear Customers & Stakeholders, To continue serving you better, we have scheduled a sensitization program for our drivers, conductors, and staffs on Saturday, 22nd March 2025. As a result, all our services will be suspended on this day. We will resume normal operations on Sunday, 23rd March 2025. We apologize for any inconvenience this may cause and appreciate your continued support. Thank you for your understanding,” said MetroTrans in part.
The announcement came after Super Metro Sacco found itself in hot water last week after one of its conductors pushed a passenger out of a moving vehicle along the Nairobi-Thika route, killing him due to his inability to pay the requisite fare by being short of Sh 30. A postmortem found the victim suffered broken arms, legs and ribs. Super Metro issued a statement saying they had suspended the matatu crew involved in the incident and was participating in police investigations.
“NTSA alert: Suspension of super metro limited operator license. This is to notify the public that the Authority has suspended Super Metro Limited’s operator license until the Company fully complies with the Public Service Vehicles Regulations, 2014 and other set conditions. 
CAUTION: Members of the public are cautioned against boarding vehicle belonging to Super Metro Limited. The Traffic Department is required to impound vehicles belonging to the Company found operating contrary to the suspension,” read a statement from NTSA.
On March 20, 2025, the National Transport and Safety Authority (NTSA) suspended Super Metro Limited’s operating license due to multiple compliance violations. Out of the company’s 523 vehicles, 15 had expired inspection certificates, eight lacked valid Road Service Licenses and several drivers did not meet the required qualifications, posing significant safety risks.
Additionally, issues with speed limiter certifications and data transmission were identified. The suspension mandated that Super Metro presents the non-compliant vehicles and drivers for re-inspection and retraining. Traffic police were also instructed to impound any Super Metro vehicles operating in violation of the suspension, and the public is advised against boarding their buses until compliance is achieved.
